Multibuy Return and Refund Policy

 

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Returns

Returns & Exchanges
If you are not happy with your purchase for any reason you are more than welcome to return garments for exchange or refund using our online returns service

Corset Story offer a 30 day returns window from the date you received your parcel, the cost of the return service is covered by the customer, if you are returning all items from your order for a refund we will refund 100% of your original order value and the value of our economy shipping service. If you would like to returns garments for exchange or refund please contact us at sales@corset-story.com with your order number and details of the request and we will forward a return shipping label to you. Shipping labels are valid for 7 days once created, so please be sure to drop your parcel off within this timescale.

To be eligible for a return,

1. Your item must be unused and in the same condition that you received it
2. Your item must be in the original packaging, with the swing tags & barcodes attached
3. Your item needs to be returned with the original packing slip so please keep this safe

Multibuy's & Returns
Customers who have ordered on a Multibuy offer which wish to return some of the garments from their order for a refund would have to pay the RRP of the garments they keep. Customers are welcome to exchange corsets for different designs/sizes on the Multibuy offers at the time of purchase, if there is a difference in total order value for the new garments we will refund the difference automatically or forward an invoice for more expensive items. We are not able to reserve corsets requested in exchange until the original return items have been dropped off

One Year Guarantee
If you feel that your corset is faulty or has defective within one year of purchase please forward the details and images to us at sales@corset-story.com for a replacement, please do not use the online returns service in this situation. Please note that this product guarantee only covers corsets and no accessories, clothing and belt designs.

    

When we process your refund, you will receive funds as follows:

1. If you made the payment by card, we will refund you on the same payment card (Once the refund has been processed funds leave Corset Story’s account instantly, please allow 2 – 4 business days to receive your funds depending on the T&C’s of your bank)
2. If you made a payment through Paypal funds will be returned to your Paypal account
3. If you are an international customer to the site you have purchased from and have placed your order in a different currency you may find the refund you receive is a slightly different value from the one debited from your card. This is due to currency fluctuations and is controlled by your card issuer.

Country Code	Cost	Currency
NL	9.95	EUR
AT	9.95	EUR
AU	19.95	AUD
BE	9.95	EUR
CH	29.95	GBP
CH	29.95	GBP
CZ	14.95	EUR
DE	9.95	EUR
DK	14.95	EUR
ES	9.95	EUR
FI	14.95	EUR
FR	9.95	EUR
GB	4.95	GBP
HU	14.95	GBP
IC	29.95	GBP
IE	9.95	GBP
IT	12.95	EUR
KR	29.95	GBP
LU	14.95	EUR
NL	9.95	EUR
NO	29.95	GBP
NZ	29.95	GBP
PH	29.95	GBP
RO	14.95	EUR
RU	29.95	GBP
SE	14.95	GBP
SI	14.95	EUR
SK	14.95	EUR
UA	29.95	GBP
US	19.95	USD
ZA	29.95	GBP

Nothing in our returns policy affects your statutory rights. If you wish to learn more about your legal rights as a consumer, please visit the Direct.gov website. Please note Corset Story can take not responsibility for content on external sites outside of Corset Story Ltd ownership.

   

Once you have placed your order with Corset Story our primary focus is to dispatch your order as quickly and accurately as possible. If you would like to cancel your order before we have shipped the parcel please contact us as soon as possible by emailing us at sales@corset-story.com. When completing the Support ticket please select the option “Cancel My Order” from the Dropdown menu provided.

Our Customer Services Agents screen all emails for these “High Priority” messages and will do their best to intercept your order before it leaves our warehouses. Please be aware that we cannot guarantee success, but will do everything we can.

   

If you need to amend address details before your order has been shipped please contact our Customer Services team immediately by emailing us at sales@corset-story.com. Please make sure that you include the details of the address you wish to change. Our Customer Service agents will do their best to change details before your order is shipped.

   

You have the right to cancel this contract within 30 days of receiving your parcel without giving any reason. The cancellation period will expire after 30 days after the goods come into the consumer’s possession. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statementby emailing us at sales@corset-story.com

  

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. Effects of cancellation If you cancel this contract, we will reimburse you the payment received from you in full (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than:

   

1. 14 days after the day we receive back from you any goods supplied, or
2. 14 days after the day you provide evidence that you have returned the goods

We will make the reimbursement using the same means of payment as you used for the initial transaction, you will not incur any fees as a result of the reimbursement.